Return & Refund Policy

30 DAYS FOR EASY RETURNS

At Liora Melbourne, your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return process.

RETURN POLICY OVERVIEW

Return Window
You may return your item within 30 days of receiving your order.

Condition of Items
Items must be returned unworn, unused, in their original condition, and in the original packaging.

Simple Return Process
Our support team is always available to guide you through every step of the return process.

RETURN COSTS

Defective or Incorrectly Delivered Items
You will not incur any return costs if your item was delivered incorrectly, arrived damaged, or is otherwise defective. Please contact us within 5 business days of delivery in these cases.

Change of Mind Returns
If you wish to return an item for personal reasons, return shipping costs are the responsibility of the customer. Returns must be sent using a trackable shipping method.

HOW TO RETURN AN ITEM

1. Contact Us
   Please email info@lioramelbourne.com with your order number and the reason for your return.
   
2. Receive Return Instructions
   Our team will provide you with return instructions and a return authorization by email.
   
3. Prepare Your Parcel
   Securely pack the item in its original packaging, including all tags, accessories, and documentation.
   
4. Create a Shipping Label
   Arrange and print a shipping label through your preferred carrier.
   
5. Ship Your Return
   Drop off the parcel at the nearest location of your chosen carrier using a Track & Trace service.

RETURN ADDRESS

Please contact us at info@lioramelbourne.com to receive the correct return address before shipping your parcel. Returns sent to an address that was not provided by our support team may not be eligible for a refund.

We strongly recommend keeping your proof of shipment and tracking number until your return has been fully processed.

REFUND PROCESS

Inspection
Once your return has been received, we will inspect the item to ensure it meets our return requirements.

Refund
If approved, your refund will be processed to your original payment method. Please allow up to 5 business days for the refund to appear, depending on your payment provider.

EXCEPTIONS

Partial refunds may be granted in the following cases:

– Items showing visible signs of wear
– Items not returned in their original condition
– Items damaged or missing parts for reasons not attributable to us
– Returns sent more than 30 days after delivery

EXCHANGES

The fastest way to receive a different item is to return your original order and place a new order once your return has been approved.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable products will be clearly indicated on the product page.

DISCLAIMER

By placing an order with Liora Melbourne, you acknowledge and accept this Return & Refund Policy.

QUESTIONS OR FURTHER INFORMATION

Contact Details
Email: info@lioramelbourne.com

Customer Service Hours (Eastern Standard Time – EST)
Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: 10:00 AM – 05:00 PM

We do our best to respond to all inquiries within 1 business day.